Complaints
Human Rights Advocates Australia are a national advocacy practice. Our team of advocates regularly facilitate advocacy throughout Australia, both in capital cities and regional locations. Regardless of where you are located in Australia, we can help. HRAA provide alternative dispute resolution services at an extremely affordable and fair price. We have extensive experience in complaints procedure, mediation, conciliation, facilitation, human rights and advocacy and have facilitated with resolutions for thousands of clients.
Our experienced professional team are there to assist you to resolve your disputes and address your concerns. HRAA offers fixed fee services so you will know at the outset exactly what the Advocacy fees will be. In other words, unlike litigation, you’ll get no surprise legal bills in the mail.
We are not cold, uninterested ‘middle-men’ – we are people like you, who have also had to face challenges and obstacles. We understand the emotional stress that disputes can evoke, as well as physical responses that sometimes emerge. We have empathy and understanding for what our clients are facing, and work hard to generate a solution with the best possible outcome.
Request for Information Consultation
If you would like to speak to one of our friendly and professional Senior Advocates, for an initial consultation service, we are here to help. Business owners, employees, consumers, families and the general public are welcome to reach out for our advocacy opinion & assistance. You will receive up to 45 minutes phone consultation with an experienced Advocate.
Further work required for your matter, whether it be basic written communications, reading of evidence and documentation involving carefully examining written and recorded materials to understand facts and build a case, handling all correspondence with employer or organisations; will be assessed and costed on a case-by-case basis.
Request for Information Consultation (same day service)
If you would like to speak to one of our friendly and professional Senior Advocates, for an URGENT (same day) consultation service, we are here to help. Business owners, employees, consumers, families and the general public are welcome to reach out for our advocacy opinion & assistance. You will receive up to 45 minutes phone consultation with an experienced advocate.
Consultation forms received by HRAA by 4pm AEST, will be contacted the same day for urgent matters. If submission is received after 4pm AEST, an advocate will be in touch before 12pm the following day.
Further work required for your matter, whether it be basic written communications, reading of evidence and documentation involving carefully examining written and recorded materials to understand facts and build a case, handling all correspondence with employer or organisations; will be assessed and costed on a case-by-case basis.
Employment Disputes
Human Rights Advocates Australia was established to respond to the urgent market need for a responsive, effective and low-cost complaints procedure for employees and volunteers who are in dispute with their employers or who have concerns about the employment relationship.
Our experienced professional team are there to assist you resolve those disputes and address your concerns. We are not a legal practice; we are an advocacy service which finds solutions where the legal system fails.
Employment Advocacy
We support individuals who have experienced unfair treatment, discrimination, or workplace challenges. Our advocates help you understand your rights, raise concerns, and pursue fair outcomes.
How We Can Help
- Assist with workplace complaints or disputes
- Support communication with employers or HR
- Prepare written submissions or documentation
- Connect you with regulatory bodies, unions, or the Fair Work Commission
Our Approach
We provide confidential, impartial, and empowering advocacy to ensure your voice is heard and your rights are protected.
Fixed Fee Advocacy
You will know at the outset exactly what the Advocacy fees will be. In other words, unlike litigation, you’ll get no surprise legal bills in the mail.
The Process
The advocate will set an initial consultation (up to 60 minutes) with you to discuss your matter and work through an alternative dispute resolution. We will continue to advocate on your behalf until we have an outcome.
Consumer Disputes
Consumer Advocacy
We help individuals who have experienced unfair treatment or difficulties accessing goods or services. Our advocates support you to understand your rights, raise complaints, and seek fair outcomes.
How We Can Help
- Raise concerns with businesses or service providers
- Prepare written complaints or correspondence
- Support meetings or dispute resolution
- Connect you with regulatory bodies or ombudsman services
Our Approach
We provide confidential, impartial, and empowering advocacy to ensure your voice is heard.
The Process
Our senior Advocate will set an initial consultation (up to 60 minutes) with you to discuss your matter and work through an alternative dispute resolution. We will continue to Advocate on your behalf until we have an outcome. We will take care of all correspondence and provide the respondent with all the relevant letters, research, studies and supporting documents.
Fixed Fee Advocacy
You will know at the outset exactly what the Advocacy fees will be. In other words, unlike litigation, you’ll get no surprise legal bills in the mail.
Family dispute mediation
At Measured Mediation & Professional Services, they have a team of Nationally Accredited Mediators who can help you resolve your dispute anywhere in Australia.
Family Dispute Resolution (FDR) Through Mediation
Family Dispute Resolution (FDR) is a structured process designed to help families resolve disputes in a safe, respectful, and confidential environment. It is often used to address issues arising from separation, parenting arrangements, or other family-related matters.
MMPS services support individuals and families in communicating effectively, exploring options, and reaching mutually acceptable agreements without the need for formal court proceedings, wherever possible.
What Family Dispute Resolution Involves:
FDR is a voluntary process facilitated by an independent, accredited mediator. The mediator’s role is to:
Assist participants to identify the issues in dispute
Promote open and respectful communication
Encourage consideration of all perspectives
Explore options and facilitate agreements
The mediator does not make decisions or impose outcomes.
Common Matters Addressed in FDR:
Parenting arrangements and child wellbeing
Property or financial matters arising from separation
Communication and co-parenting arrangements
Family relationship or intergenerational disputes
Why choose Measured Mediation & Professional Services?
- They respond quickly to their client needs – unlike other options that may take up to nine months to obtain a mediation date, they can schedule a mediation in less than 21 days. They can also offer urgent mediation services if required.
- They offer flexibility to their clients – they understand the challenges of juggling work and family obligations, and provide after-hours and weekend mediation options if required.
- They offer specialised services and knowledge in the area of family relationship breakdowns.
- They understand that Australians are struggling right now and they charge accordingly. Due to the increase in loss of employment and higher living expenses over the past 2 years, they have lowered their fees in comparison to other mediation organisations.
- They provide teleconference facilities for parties in different locations. They understand how busy life can be, so to make it easier, they provide national mediation online, so you do not need to attend an office or have face to face appointments. Simply make a consultation appointment to meet with them.
Measured Mediation & Professional Services has been designed to deliver a holistic service to their clients in a calm and supportive environment that encourages the best possible outcome for all involved.
What should I do now?
At Measured Mediation & Professional Service, they offer a free, initial, no-obligation consultation with one of their Accredited Mediators to discuss whether or not mediation suits you.
aged care facility advocacy
If you require advocacy to access your loved one(s) in aged care facilities, please complete this form and you will be allocated a Senior Advocate who will discuss your complaints procedure and work towards dispute resolution and advocate on your behalf to the organisation.
Once you complete the form, one of our senior advocates will be assigned to your case. The advocate will set an initial consultation (up to 60 minutes) with you to discuss your matter and we will continue to advocate on your behalf until we have an outcome. We will take care of all correspondence and should the matter need to be escalated, Human Rights Advocates Australia can also Advocate on your behalf to the relevant commission.
Advocacy for Clients Experiencing Mistreatment in Healthcare
We provide advocacy support for individuals who have experienced mistreatment, discrimination, or a lack of appropriate care from medical or healthcare professionals.
We recognise that negative healthcare experiences can be distressing and disempowering. Our role is to support clients to understand their rights, navigate complaint processes, and have their concerns heard respectfully and safely.
How We Can Help
Our advocacy services may include:
• Supporting clients to raise concerns with healthcare providers or services
• Assisting with complaints to hospitals, clinics, or health service providers
• Providing guidance on health complaints bodies and regulatory pathways
• Helping clients prepare written complaints or attend meetings
• Supporting clients to communicate their concerns clearly and confidently
This service may support individuals who have experienced:
• Disrespectful or dismissive treatment
• Discrimination or bias in healthcare settings
• Poor communication or lack of informed consent
• Failure to consider cultural, disability, or trauma-related needs
• Barriers to accessing appropriate or safe care
If you believe you have been mistreated by a medical or healthcare professional and would like advocacy support, you can contact us confidentially to discuss your situation and available options.
australian Human Rights Commission
Should your matter require escalation to the Human Rights Commission in your state, territory or at the federal level, we can advocate on your behalf to the Human Rights Commission.
These commission's are independent third parties which investigates complaints about discrimination and human rights breaches. It does not act as an advocate or legal representative for a party to a complaint. This is where HRAA step in, to represent you and fight for your rights by understanding the complaints procedure and resolving the matter with the best possible outcome.
Complaints to the Commission are resolved through a process known as conciliation. Conciliation is a very successful way of resolving complaints. It also helps them to better understand the issues and come up with solutions that are appropriate to their circumstances. Complaint outcomes can include an apology, reinstatement to a job, compensation for lost wages, changes to a policy or developing and promoting anti-discrimination policies. HRAA have managed hundreds of cases with state, territory and federal commissions and have been extremely successful for our clients.
What you will receive:
1. Up to 60 minutes phone consultation with a senior advocate to talk about your complaint and we may ask you to provide more information. We will also explain the process of the relevant commission and provide you with all documentation for your case.
2. We will handle all correspondence and written communications to the commission on your behalf and begin the investigation and communications between the parties involved.
3. Provide dispute resolution and enter into conciliation to achieve the best possible outcome and resolution for you.
Unlawful Arrests & Fines
If you have experienced an unlawful arrest or received a fine, please lodge a complaint here.
Once you complete the form, one of our senior advocates will be assigned to your case and will explain the complaints procedure. The advocate will set an initial consultation (up to 60 minutes) with you to discuss your matter. We will advocate on your behalf, request for your fine to be revoked and lodge a complaint against the officer(s) involved, if necessary.
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We assess your dispute for free.
We offer a free, initial, no-obligation assessment to determine whether advocacy is suitable. Simple send us your enquiry.