Complaints
HRAA provide alternative dispute resolution services at an extremely affordable and fair price. We understand Australian's are struggling right now and have discounted rates for our clients.
Our senior advocates have a background in alternative dispute resolution, health, wellness and personal development coaching and have facilitated with resolutions for thousands of clients.
Advocate Consultations
If you would like to speak to one of our friendly and professional advocates, for an advocacy opinion, we are here to help. Business owners, consumers and the general public are welcome to reach out for help. If you require URGENT help, please scroll down to our urgent same day service.*
What you will receive:
1. Up to 60 minutes phone consultation with an experienced advocate which may include both verbal and written assistance.
2. A "show cause" letter will be provided (if appropriate).
3. A follow up email after the consultation recapping what was discussed and recommendations made in the consultation.
Further work required for your matter, whether it be basic written communications, handling all correspondence with employer or assisting with Court matters; will be assessed and costed on a case-by-case basis and where legal advice is required, you will be referred to a specialist independent lawyer, who we know and trust to best help you. Any costs, will be agreed upon between you and the independent lawyer.
Urgent Advocate Consultations
If you would like to speak to one of our friendly and professional advocates, for an URGENT (same day) advocacy opinion & assistance, we are here to help. Business owners, consumers and the general public are welcome to reach out for opinions and advocacy.
Consultation forms received by HRAA by 4pm AEST, will be contacted the same day for urgent matters. If submission is received after 4pm AEST, an advocate will be in touch before 12pm the following day.
What you will receive:
1. Up to 60 minutes phone consultation with an experienced advocate which may include both verbal and written assistance.
2. A "show cause" letter will be provided (if appropriate).
3. A follow up email after the consultation recapping what was discussed and recommendations made in the consultation.
Further work required for your matter, whether it be basic written communications, handling all correspondence with employer or assisting with Court matters; will be assessed and costed on a case-by-case basis and where legal advice is required, you will be referred to a specialist independent lawyer, who we know and trust to best help you. Any costs, will be agreed upon between you and the independent lawyer.
Employees
If you have been discriminated against by your employer:
If you require advocacy services to handle the matter on your behalf, please lodge an employment complaint with Human Rights Advocates Australia. Once you complete the form, one of our senior advocates will be assigned to your case.
The advocate will set an initial consultation (up to 60 minutes) with you to discuss your matter and work through an alternative dispute resolution. We will continue to advocate on your behalf until we have an outcome. We will take care of all correspondence and provide your employer with all the relevant letters, research, studies and supporting documents.
No business owner wants the negative impacts that losing valuable staff will cause, as skills shortages can be difficult and costly to replace, hurting businesses. So before terminating your employment, we ask the business to consider negotiating alternative outcomes.
If you have sick leave entitlements and are feeling anxious, stressed, or depressed, we will assist you in taking stress leave and accessing those entitlements. This will also help buy some valuable time to have right of review and consider your options without being rushed into decisions you are not comfortable with. If you have other leave entitlements, we will assist you in accessing those also.
If the matter needs to be escalated and requires legal counsel, you will be referred to a specialist independent lawyer. The independent lawyers are those which we know and trust, to make sure you are represented the best way possible. Any costs, will be agreed upon between you and the independent lawyer.
Remember any interaction with your employer could be recorded and possibly used against you in legal action later on in the form of an affidavit.
Stores & Organisations
If you have been discriminated against by a store or organisation as a consumer:
Once you complete the form, one of our senior advocates will be assigned to your case. The advocate will set an initial consultation (up to 60 minutes) with you to discuss your matter and work through an alternative dispute resolution.
We will contact the organisation on your behalf. Your details will remain anonymous unless you advise us otherwise. We will continue to advocate on your behalf until we have an outcome.
Should the matter need to be escalated, HRA Australia can also advocate on your behalf to the relevant commission.
Fair Work Commission Complaints
If you have been terminated unfairly & would like to escalate this to the Fair Work Commission as a complaint, HRAA can assist.
We provide administrative and advocacy work and represent you in the proceedings or if you prefer, we can empower and support you in representing yourself.
Please note, FWC complaints need to be lodged within 21 days of termination from your employment and if you have been employed with the business for less than 6 months, you are ineligible to make a FWC complaint as per the FWC rules.
Tenant Rights & Unlawful Discrimination
Disputes pertaining to tenant rights can be varied, however the most common issues can be grouped under the following categories: bond; rent increases; rent arrears; repairs and maintenance; locks and security; access and privacy; termination notices; and end of agreements. Each Australian state has its own regulations regarding these issues.
Making a complaint to a residential tenancy authority or the Australian Human Rights Commission (AHRC) can take up to 12 months, before the case is allocated. HRAA action complaints within 5 days and we will contact the landlord/agent on your behalf. We will continue to advocate on your behalf until we have an outcome. Should the matter need to be escalated, HRA Australia can also advocate on your behalf to the relevant commission.
Once you complete the form, one of our senior advocates will be assigned to your case. The advocate will set an initial consultation (up to 60 minutes) with you to discuss your matter and work through an alternative dispute resolution.
Unlawful Arrests & Fines
If you have experienced an unlawful arrest or received a fine, please lodge a complaint here.
Once you complete the form, one of our senior advocates will be assigned to your case. The advocate will set an initial consultation (up to 60 minutes) with you to discuss your matter. We will advocate on your behalf, request for your fine to be revoked and lodge a complaint against the officer(s) involved, if necessary.
Human Rights Commission Escalation
Should your matter require escalation to the Human Rights Commission in your state, territory or at the federal level, we can advocate on your behalf to the Human Rights Commission.
These commission's are independent third parties which investigates complaints about discrimination and human rights breaches. It does not act as an advocate or legal representative for a party to a complaint. This is where HRAA step in, to represent you and fight for your rights and resolve the matter with the best possible outcome.
Complaints to the Commission are resolved through a process known as conciliation. Conciliation is a very successful way of resolving complaints. It also helps them to better understand the issues and come up with solutions that are appropriate to their circumstances. Complaint outcomes can include an apology, reinstatement to a job, compensation for lost wages, changes to a policy or developing and promoting anti-discrimination policies. HRAA have managed hundreds of cases with state, territory and federal commissions and have been extremely successful for our clients.
What you will receive:
1. Up to 60 minutes phone consultation with a senior advocate to talk about your complaint and we may ask you to provide more information. We will also explain the process of the relevant commission and provide you with all documentation for your case.
2. We will handle all correspondence and written communications to the commission on your behalf and begin the investigation and communications between the parties involved.
3. Provide dispute resolution and enter into conciliation to achieve the best possible outcome and resolution for you.
If you would like to make a complaint, we will need some further details from you before we can lodge the complaint on your behalf. To get started please complete the form below.
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