Terms and Conditions

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Please note the following when you submit a complaint on our website & pay the administration fee: 

1. HRA cannot guarantee a satisfactory resolution of a clients issue. 
2. HRA will make recommendations for further action if we are unable to obtain a positive and satisfactory outcome for our client. This may include escalation to different government departments. 
3. HRA is a private organisation and is not a government body. 
4. HRA will not tolerate abuse or aggressive behaviour. We reserve the right to terminate action on behalf of a client if we are subjected to abuse. 
5. HRA will advocate on our client's behalf. 
6. HRA will adhere to our privacy policy at all times unless our client's advise otherwise. 
7. HRA reserves the right to publish on social media or our website the names of organisations we have had a positive outcome with. 
8. HRA reserves the right to publish on social media or our website, outcomes of complaints without our client's names or details. 
9. If the matter escalates outside of an advocacy scope we will offer you the option of being referred to a legal practitioner to to continue on with. Our referral to the legal practitioner is free of charge. We will hand over to them free of charge. The legal practitioner will advise what costs will be involved to go forward. You choose what you want to do before any costs are incurred. 
10. HRA cannot force a business or organisation to resolve an issue for a client. The process is a voluntary one. 
11. HRA will keep client's updated of communication with organisations. 
12. If your complaint is in relation to your employer, we cannot advocate on your behalf anonymously. 
13. If your complaint is about your child at a school, we cannot advocate on you or your child's behalf anonymously. 
14. HRA will close a client's file if we have requested contact from a client and have not had contact for more than 7 business days. 
15. HRA does not accept any liability or loss for notices to schools & airlines for damages which may occur as a result of the organisation ignoring our written correspondence. 
16. HRA does not guarantee mask exemption letters will allow you access to organisations & services. 
17. HRA accepts no liability for police arrests or fines for not wearing a mask & producing a HRA mask exemption letter. 
18. HRA accepts no liability for any loss or damage incurred whilst referencing our services or products. 
19. By submitting a complaint with HRA you acknowledge you understand our terms & conditions.