Terms and Conditions

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Welcome to [Human Rights Advocates Australia.com.au] (the ‘Website’). Human Rights Advocates Australia (HRA Australia) provide confidential, commercial advocacy and conciliation services to commercial clients (the ‘Services’).

The Website is operated by Human Rights Advocates Australia (ABN 410 124 758 28). Access to and use of the Website, or any of its associated Products or Services, is provided by Human Rights Advocates Australia. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

In no event shall Human Rights Advocates Australia be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Services or the contents of the Services. Human Rights Advocates Australia reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice 

Before you continue, we recommend you keep a copy of the Terms for your records.

1. You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by HRA Australia. 
2. HRA Australia cannot guarantee a satisfactory resolution of a clients issue. HRA Australia cannot force a business or organisation to resolve an issue for a client. The process is a voluntary one. 
3. HRA Australia will make recommendations for further action if we are unable to obtain a positive and satisfactory outcome for our client. This may include escalation to different government departments. 
4. HRA Australia is a private organisation and is not a government body. 
5. HRA Australia will not tolerate abuse or aggressive behaviour. We reserve the right to terminate action on behalf of a client if we are subjected to abuse. 
6. HRA Australia will advocate on our client's behalf. 
7. HRA Australia will adhere to our privacy policy at all times unless our client's advise otherwise. 
8. HRA Australia reserves the right to publish on social media or our website the names of organisations we have had a positive outcome with. 
9. HRA Australia reserves the right to publish on social media or our website, outcomes of complaints without our client's names or details. 
10. If the matter escalates outside of an advocacy scope we may offer you the option of being referred to a legal practitioner to continue on with. Our referral to the independent legal practitioner is free of charge. It will be the responsibility of you and the legal practitioner to discuss and agree what costs will be involved to go forward. 
11. If your individual complaint is in relation to your employer, we cannot advocate on your behalf anonymously, unless in the instance of a group complaint. 
12. If your complaint is about your child at a school, we cannot advocate for you or on your child's behalf anonymously. 
13. HRA Australia may close a client's file if we have requested contact from a client and have not had contact for more than 14 business days. 
14. HRA Australia accepts no liability for any loss or damage incurred whilst referencing our services or products. 
15. If your initial complaint does not meet the criteria for that specific jurisdiction, HRAA will support and advise you in other areas. This may include letter writing, support in hearings, referring to specialists or advocating in another jurisdiction. 

1. Payment

1. ​ ​ ​ All prices are in Australian Dollars (AUD) and are inclusive of any Australian Goods and Services Tax (GST) (as applicable). The prices indicated on the site may change at any time without advance notice to you. Purchases will be charged at the price in force at the time your order is validated. 

2. ​ ​ ​ Service fees are paid in advance. Our commitment to "no hidden costs" means that all costs associated with a service, product, or transaction are clearly stated and disclosed upfront, without any surprises or unexpected charges later on. This transparency builds trust and confidence, especially in situations where a buyer or consumer might be wary of unexpected expenses. 

3. ​ ​ ​ You agree and acknowledge that HRA Australia can vary the Services Fees at any time. 

4.     If you have agreed to a cost agreement with HRA Australia, you have instructed us to Advocate on your behalf. We will charge you professional fees for the work we do on a fixed fee basis in the amount of 5% plus GST (if applicable), that is only applied to the total value of any financial settlement. 

Any disbursements and internal expenses such as search fees, court filing fees, process server fees, expert fees, witness expenses, travel expenses, transcript expenses and barrister's fees will need to be discussed and agreed to between you and your legal representative. 

This is a fixed agreement and Human Rights Advocates Australia will not charge you any further professional fees, other than the 5% fee plus GST of any financial settlement.

If you lose the litigation, then you may have to pay the costs of the other party - either an amount you can both agree on or if no agreement can be reached then an amount of costs assessed by a cost’s assessor as payable. However, the Court always has a discretion in relation to costs orders. 

2. Refunds

1.     A change of mind or inability to reach an agreement between the client and respondent or other parties will not result in a refund.

2.     HRA Australia cannot guarantee an agreement or settlement between parties involved, as it is an inherent part of the advocacy process.

3.     Advocacy is a voluntary process and by agreeing to these terms and conditions, you understand that HRA Australia are not liable or responsible for a party not responding and no refund will be provided if a party does not respond. 

4.     Therefore, a refund of the service fees will only be provided if: 

5.      You cancel in writing to info@humanrightsadvocates.com.au within 48 hours of completing your client registration form and Service Fees and neither parties have had their first intake session. A cancellation fee of 50% of the total service fee applies.

6.      If the Services have been cancelled by us and not rescheduled and neither parties have had their first intake session. No cancellation fee applies. ​ 

7.   ​  ​ Any refunds applicable will be processed within 7 business days via bank transfer. 

3. Feedback and Complaints Policy

1. Purpose

This policy outlines how feedback and complaints relating to our advocacy, services, communications, or conduct are managed. We are committed to upholding human rights principles, accountability, fairness, and transparency, and we welcome feedback as a means of improving our work.

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2. Scope

This policy applies to all individuals and organisations who interact with our website, advocacy activities, services, or representatives, including clients, community members, partners, and members of the public.

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3. Feedback

Feedback regarding our work, publications, campaigns, or services is welcomed at any time. Feedback may include comments, suggestions, or concerns and assists us in improving effectiveness and responsiveness.

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4. Complaints

A complaint is any expression of dissatisfaction relating to our conduct, advocacy activities, services, communications, or the behaviour of our representatives.

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Complaints may be submitted by the contact us page on the website. Where possible, complaints should include sufficient detail to enable appropriate review.

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5. Handling of Complaints

All complaints will be:

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• Treated respectfully and without discrimination
• Acknowledged within two (2) business days of receipt
• Reviewed fairly, impartially, and in good faith
• Handled in a manner that is sensitive to trauma and vulnerability
• Managed confidentially, subject to legal and safety obligations

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We may request additional information where necessary to assess the complaint.

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6. Timeframes

We aim to provide a response or outcome within ten (10) business days of acknowledging a complaint. If additional time is required due to the nature or complexity of the matter, the complainant will be informed.

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7. Limitations

Our ability to respond to a complaint may be limited by confidentiality, privacy, legal obligations, or safety considerations. These limitations will be explained where appropriate.

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8. Escalation

If a complainant is not satisfied with the outcome of the internal review, they may request escalation for further consideration by a senior representative or governing body, where applicable.

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9. No Retaliation

We do not tolerate retaliation against any person who raises feedback or makes a complaint in good faith.

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10. Policy Review

This policy may be reviewed and updated from time to time to ensure it remains consistent with best practice, legal requirements, and human rights principles.

4. In using the Website, the Services or when making any payment in relation to the use of the Services, you warrant that you have read, understood and agree to be bound by the HRA Australia Terms.