Terms and Conditions

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Please note the following when you interact with HRA Australia on our website &/or pay a fee:

1. HRA Australia cannot guarantee a satisfactory resolution of a clients issue. 
2. HRA Australia will make recommendations for further action if we are unable to obtain a positive and satisfactory outcome for our client. This may include escalation to different government departments. 
3. HRA Australia is a private organisation and is not a government body. 
4. HRA Australia will not tolerate abuse or aggressive behaviour. We reserve the right to terminate action on behalf of a client if we are subjected to abuse. 
5. HRA Australia will advocate on our client's behalf. 
6. HRA Australia will adhere to our privacy policy at all times unless our client's advise otherwise. 
7. HRA Australia reserves the right to publish on social media or our website the names of organisations we have had a positive outcome with. 
8. HRA Australia reserves the right to publish on social media or our website, outcomes of complaints without our client's names or details. 
9. If the matter escalates outside of an advocacy scope we will offer you the option of being referred to a legal practitioner to to continue on with. Our referral to the legal practitioner is free of charge. We will hand over to them free of charge. The legal practitioner will advise what costs will be involved to go forward. You choose what you want to do before any costs are incurred. 
10. HRA Australia cannot force a business or organisation to resolve an issue for a client. The process is a voluntary one. 
11. HRA Australia will keep client's updated of communication with organisations. 
12. If your individual complaint is in relation to your employer, we cannot advocate on your behalf anonymously, unless in the instance of a group complaint. 
13. If your complaint is about your child at a school, we cannot advocate on you or your child's behalf anonymously. 
14. HRA Australia will close a client's file if we have requested contact from a client and have not had contact for more than 7 business days. 
15. HRA Australia does not accept any liability or loss for notices to schools & airlines for damages which may occur as a result of the organisation ignoring our written correspondence. 
16. HRA Australia does not guarantee mask exemption letters will allow you access to organisations & services. 
17. HRA Australia accepts no liability for police arrests or fines for not wearing a mask & producing a HRA mask exemption letter. 
18. HRA Australia accepts no liability for any loss or damage incurred whilst referencing our services or products. 
19. If HRA Australia is unable to action your complaint for some reason, we will refund 50% of your payment for administration costs & assessment of the complaint. 
20. HRAA will not issue refunds for a change of mind or withdrawal of requests for information & complaints. 
21. By submitting a complaint with HRA Australia you acknowledge you understand our terms & conditions.