Privacy Policy

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PRIVACY POLICY

Human Rights Advocates Australia (HRAA / HRA Australia)

Human Rights Advocates Australia (“HRAA”, “we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the collection and handling of your information as outlined below.

1. Information We Collect

We may collect personal information including:

• Name, contact details, and identification information
• Details relevant to advocacy or mediation matters
• Payment and billing information
• Communications and documents you provide
• Sensitive information (such as health or wellbeing information) where relevant to service suitability
• Website usage data (IP address, browser type, pages accessed, cookies)
   

We collect information directly from you wherever practicable.

2. Why We Collect It

We collect and use personal information to:

• Provide advocacy and facilitation services
• Conduct mediation intake, suitability and conflict assessments
• Facilitate mediation sessions
• Manage payments and service agreements
• Communicate with you
• Review and, with consent, publish community awareness submissions
• Comply with legal and professional obligations
   

We do not sell your personal information.

3. Mediation Confidentiality

Information disclosed during mediation is treated as confidential, subject to legal exceptions (such as risk of serious harm or where required by law).

Mediation may not proceed if conflicts of interest or suitability concerns arise.

4. Community Submissions

If you submit a story through our secure online form:

• We review submissions internally;
• We may contact you for clarification;
• We will not publish your story without your consent;
• You may request anonymity.
   

Once content is published, we cannot control third-party sharing.

5. Disclosure

We may disclose personal information:

• To the other party in a mediation (where appropriate);
• To professional advisers or service providers assisting with IT, administration or payments;
• Where required or authorised by law.
   

6. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure, including secure systems and restricted access.

However, no online transmission is completely secure.

7. Access and Corrections

You may request access to or correction of your personal information by contacting us through our website.

We may refuse access where permitted by law.

8. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond within a reasonable timeframe.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Updates

This Privacy Policy may be updated from time to time. The current version will always be available on our website.